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Frequently Asked Questions

General questions

             Regular Courses            Dual Enrollment/AP

             93-100                                 90-100

B               85-92                                   80-89

C               75-84                                   70-79

D               67-74                                   60-69    

F                0-66                                     0-60

Every student will receive a 13" MacBook Air to use while enrolled in UVA. Elementary students will have consumable workbooks and manipulative for Math courses. Students in both Lincoln Learning or Calvert curriculum will receive all student materials including consumable workbooks, manipulatives, and physical education kits. Parent resources are included for all core content to support instruction.
Middle School and High School content is 100% digital and will not be accompanied by printed materials. Early College High School and other advanced courses may have textbooks and other digital resources available as part of their course. Students in Special Education will be provided materials based on their IEPs.

Here at UVA we have a variety of technology partners but most families will work primarily with our SIS and LMS.

Our Student Information System (SIS) is called GeniusSIS. All families create a Genius account during the application process. This is where the majority of student data is housed and managed. Students and Learning Coaches use their Genius portal to get a snapshot of progress and to access their lessons.

Our Learning Management System (LMS) is called Buzz. Almost all learning content is housed in Buzz. This is where students get assignments, work on projects, and take assessments. Learning Coaches can monitor these activities for their students to make sure they are on pace and performing.

We also use Adobe Connect to deliver synchronous learning via Live Sessions. At these events, teachers work directly with students to build, reinforce, model, extend, and/or provide context for learning.

To-do list as seen on BuzzThe "To-do" List is a feature of Buzz that shows all items that have been assigned to the student through the scheduler. This could be an activity or an assessment, and it could have a due date that is Past Due, Today, or some point in the future.

Facts and Features:
* The number next to To-do represents the total number of assignments scheduled.
* If you type "Past" in the Search box, only "Past Due" assignments will be shown.
* You can also search "Today", "Tomorrow", and/or any day of the week. This will show only the assignments for that specific time period.
* Only items scheduled on the course scheduler appear in the list.
* Special Education Services and other student specific events will not be shown at this time.

Currently students have one Guardian/Learning Coach attached to their account unless specified otherwise.
 

To add a Learning Coach that is not a Guardian to your students account:

Contact Student Services for assistance with completing the Designated Learning Coach form for each enrolled student.
 

To add an additional Guardian to a student account:

Contact Student Services to add an additional guardian account for each enrolled student.

Every enrolled student receives a Macbook. MacBooks are shipped to an enrolled student’s, non PO Box, mailing address. Since our program is tailored to these devices, students are expected to use the MacBook provided to complete their schoolwork. Non-testing high school students can request an exception.

(Note: We utilize web compliant technologies. In the event of an emergency, the vast majority content learning can take place on any updated web browser.)

MacBooks are now shipping daily (M-F) from our support partner Transformyx. Most students will receive their laptops 5-7 days after enrollment. The main Guardian account will receive an email with tracking information once the MacBook has been shipped.

Newly enrolled students are expected to begin lessons using any available device (computer, tablet, smartphone...) with an updated web browser until they receive their assigned MacBook.

Transformyx, our MacBook support partner, can be reached via phone at 225-236-5428 or 833-286-9905 or by email at Uviewhelpdesk@tfmx.com. They are standing by Mon-Fri from 9 AM - 6 PM ready to assist. They can help with the following issues:

MacBook: setup, home configuration, routine support, damages, or theft (Example: I can't connect to my wireless or how do I change my screen settings?)
Application Installation and Setup: Adobe, Google, Microsoft, and many other general software products

If there's a delay in getting your student’s MacBook call our technology partner, Transformyx, to confirm shipping at 225-236-5428 or 833-286-9905.

Once you received the MacBook, it is now time to open the box and have some fun! Remove the MacBook from the packaging, plug in the power adapter to the wall and the device, and then push the power button on the top right of the keyboard. Here are the steps you should encounter:

  1. ​Select your primary language and click Continue.
  2. Select United States and click Continue.
  3. Select U.S. for your keyboard layout and click Continue.
  4. Select the appropriate WiFi, complete the password, and click Continue.
  5. At this point, you should see a screen titled Configuration Available. The center of the screen should read,This Mac will be configured automatically by "University View Academy".
    1. If this screen does not appear, hold down the power button for 10 seconds and restart the process.
    2. Once the screen appears click Continue.
  6. Enable Location Services at your discretion. It can be a very useful feature for customized searches. Click Continue.
  7. Create a Computer Account
    1. Enter the student's first name and last name.
    2. Create a password with a minimum of 8 characters that includes numbers and letters.
    3. Click Continue.
  8. The screen will change to Setting Up Your Mac.
  9. Once you see the desktop, click the Systems Preferences icon (a grey gear) all the way to the right of the dock at the bottom of the screen.
  10. If you see a Profiles icon next to the Accessibility icon, you were successful!
  11. Other applications will continue to download in the background. Time will vary based on the speed and stability of the wireless Internet signal.

Every student will receive a 13” MacBook Air.

University View Academy will be using PayPal to issue Internet subsidies. This will be the only method of disbursement and will require each family to have/setup a PayPal account. During the setup process, you will have the option to connect your PayPal account to your bank account. If you do not wish to have funds electronically deposited to your bank account, PayPal will issue you a check for a small fee.

Internet subsidies are allotted per family and are issued in 3 equal payments of $50 based on student enrollment. For guardians with multiple students, the most favorable enrollment dates will be used to calculate the subsidy. Only the primary guardian is eligible to receive payment. Subsidies are credited based on the table below.

Required Enrollments for Disbursement

Months Covered

Must be enrolled from August 14th to October 31st

August, September, October

Must be enrolled from November 1st to February 28th

November, December, January, February

Must be enrolled from March 1st to May 25th

March, April, May

On January 4th, we issued the first disbursement. At this time, we discovered that some families did not have valid email/PayPal accounts. To facilitate the disbursement of remaining internet subsides the following action will need to be taken.  

  1. Login to your Genius guardian account and navigate to the edit account tab.

  2. Under edit account you will need to input the email affiliated with your PayPal account on the fourth tab titled "PayPal Email address" and save.

  3. Will process PayPal disbursements on June 29th.

  4. If we do not have a your “PayPal Email address” we will not be able to send funds.

We will be using Genius Messaging to communicate the eligibility/status of your disbursements. Please check your Genius Messages for the following information:

  1. Message 1 - This message - “Internet Subsidy”

  2. Message 2 - Eligibility Status of all 3 disbursements - “Disbursement Eligibility”

  3. Message 3 - Disbursement 1 - “Disbursement 1 Status”

  4. Message 4 - Confirmation of PayPal Account Info - “PayPal Status”

  5. Message 5 - Disbursement 2 - “Disbursement 2 Status”

  6. Message 6 - Disbursement 3 - “Disbursement 3 Status”

Note* - Summer school enrollment in all grades (excluding 4th) will be covered by the 3rd disbursement. For these families the 3rd disbursement would be $0.

Thank you for your assistance with this request.